1. PRODUCT CHARACTERISTICS

• HANDCRAFTED GUITAR EFFECT PEDALS

• EACH UNIT MAY HAVE MINOR VARIATIONS (COLOR, TEXTURE)

• PRODUCT PHOTOS ARE NON-CONTRACTUAL (COLORS MAY VARY DUE TO LIGHTING/SCREEN SETTINGS)

2. ORDERS

• VALIDATION: UPON FULL PAYMENT

• PRODUCTION TIME: 7-15 BUSINESS DAYS (VARIES BY COMPLEXITY)

• WE RESERVE THE RIGHT TO REFUSE EXCEPTIONAL ORDERS

3. PRICING & PAYMENT

• PRICES IN EUR (VAT NOT APPLICABLE)

• ACCEPTED PAYMENT METHODS:
  ✓ CREDIT CARDS (VIA STRIPE)
  ✓ PAYPAL
  ✓ BANK TRANSFER (UPON REQUEST)

4. SHIPPING

• TRACKED SHIPPING TO LISTED REGIONS

• FOR OTHER DESTINATIONS, CONTACT US VIA THE CONTACT FORM

• PEDALS SHIP WITHIN 5 DAYS UNLESS OTHERWISE NOTIFIED

5. RETURNS & WITHDRAWAL

• RIGHT OF WITHDRAWAL: 14 DAYS FROM RECEIPT (EU COMPLIANT)

• CONDITIONS:
  ✓ UNUSED PRODUCT IN ORIGINAL CONDITION (PACKAGING, ACCESSORIES)
  ✓ RETURN SHIPPING AT CUSTOMER’S EXPENSE
  ✓ 15% RESTOCKING FEE (DEDUCTED FROM REFUND)

• NO REFUNDS FOR:
  ✗ MODIFIED OR DAMAGED PRODUCTS
  ✗ CUSTOM-MADE PEDALS

6. WARRANTY

• DURATION: 24 MONTHS AGAINST MANUFACTURING DEFECTS

• EXCLUSIONS:
  ✗ CUSTOMER MODIFICATIONS (SOLDERING, PCB ALTERATIONS)
  ✗ NORMAL WEAR (SWITCHES, POTENTIOMETERS, INPUT/OUTPUT JACKS)
  ✗ ACCIDENTAL DAMAGE (DROPS, LIQUIDS, POWER SURGES)
  ✗ IMPROPER USE: INCORRECT POWER SUPPLY (VOLTAGE/AMPERAGE); EXTREME CONDITIONS (>80% HUMIDITY, <0°C OR >50°C); CONNECTION TO NON-RECOMMENDED DEVICES; INTENSIVE PROFESSIONAL USE (TOURING/RENTAL) WITHOUT PRIOR AGREEMENT

7. HANDCRAFTED NATURE

• UNIQUE PIECES: SLIGHT VARIATIONS POSSIBLE

• NO EXCHANGES FOR SUBJECTIVE REASONS (SOUND, AESTHETICS)

• CUSTOMIZATION: QUOTE AVAILABLE (PRIOR CONTACT REQUIRED)